Business

"Surely"(Kitto), "More"(Motto), "Longer"(Zutto) ---

As a pioneer of plate heat exchanger in Japan since 1953, HISAKA has been supplying “surely” (kitto) usable heat exchanger and “more” (motto) usable heat exchanger to all industries. The Heat Exchanger Division strives to improve heat transfer performance through the latest developments in plate patterns, reduce costs through manufacturing capabilities based on experience and technology, and to achieve a wide variety of products that can be "Surely" (kitto) applicable to our customers, from small sizes to super jumbo, through quality control and high reliability backed by a strong delivery record. We are also expanding the application range of various product groups that add functionality to conventional plate heat exchangers, such as semi-welded plate heat exchangers, plate condensers, brazed plate heat exchangers, and welded plate heat exchangers, to ensure that our customers can get "more" (motto) use out of our products. By working with our customers to solve the issues for achieving a sustainable society, and by further enhancing the maintenance service in our Full Service Package, we will continue to supply heat exchangers that can be used "longer." (zutto)

Using our plate heat exchangers as our core technology, we provide thermal solutions to HISAKA fans all over the world.

The Heat Exchanger Division is evolving its business model from a conventional component business that mainly provides material value, to a solutions business that supplies "thermal solutions" as premium value. As the Thermal Solution Company, HISAKA utilizes a 5+1 matrix organization to create and provide "thermal solutions" from our customers' point of view. This 5+1 matrix is made up of our five core businesses (segments), plus "Magokoro Promotion Office," a group of solution engineers who work together to solve customers' problems.

Core Devices Segment
This segment proposes "thermal solutions" that go beyond our role as a manufacturer of plate heat exchangers, such as a variety of fields and applications in which plate heat exchangers play an active role, optimal design methods for maximizing their performance, and the introduction of better usage conditions backed by a wealth of achievements. In addition, we will actively work with our customers to materialize new value by making the most of our changing core technologies.
Customer Service Segment
In addition to the "Marugoto Pakku" pick-up maintenance service for plate heat exchangers, which is one of our main service, we provide spare parts, dispatch on-site workers, and other after-sales services as a specialized company to deliver "peace of mind and reliability" to all of our customers in Japan. We will also further promote activities from the customer's perspective, such as preventive maintenance with a wide range of maintenance options, including on-site performance measurement and no-opening cleaning.
OEM Segment
OEM Segment place great importance on meetings with customer to develop their needs instead of merely trading. Design and development staff play a central role. They are cost-conscious technical staff that offer advanced technology to customer. Development through "close connections with our customers," in the truest sense, is the tenet of our OEM segment.
Marine Business Segment
Our sales, development, manufacturing, and service teams work together to convert plate-type heat exchangers for ships into units, explore new cleaning methods, build a system that allows for fast delivery and maintenance, and respond quickly to environmental regulations. In addition, we will expand our global service network made up of overseas bases to fully support the development of our customers' global businesses.
Plant Business Segment
This segment specializes in the plant engineering business, and is made up of staff members who specialize in sales, quotation design, machine design, process control, and cost estimates. As a supplier of the "JUMBO" line of large-scale plate heat exchangers for seawater, which have been used to cool plants all over the world, we will make proposals surpass our competitors.
Magokoro Promotion Office
Most customer complaints arise when there is a gap between what they expect from our products and services, and the actual reality. When our customers having a problem, we regard it as a reflection of what they expect from us. We take the initiative in solving problems together with our customers, and provide the value of closing the gap between expectations and reality as a group of solution engineers. Based on our company motto "Magokoro," our goal is to solve problems from our customers' points of view every day.